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Not creating matter. Creating what matters.

 

The fabric of the world is now largely made up of digital products. There are 1.17 billion websites in the world, with 3 new ones launching every second, and 8.9 million mobile applications. The competition is fierce. Users will drop your product in a heartbeat for something else.

 

What makes your product in danger of oblivion?

 

Its lack of user experience design; 45% of app users don’t like their experience with the product. The average app loses 77% of its users within the first 3 days after installation.

 

By statistics alone, this is probably happening to you. It’s so easy to lose users to bad experience.

Unless you shift from designing features to designing the experience.

The End Game

What UX Design Can Do for Your Product

Catering to user experience is the difference between success and failure. Digital products that are optimized for usability show an 87% increase in conversion. Spending as little as 10% of development budget on usability boosts conversion by 83%. That rate is expected to double at 15% spending.

 

UX Design is a key determinant of the bottom line.

The Process

How We Design Digital Products

We listen, analyze, and talk with business stakeholders, customers, & domain experts, absorbing information about the product and users, defining a user Persona to guide decision-making.

 

Our UX team captures the essence of the experience (“The Golden Path”), the main flow users will take to achieve the main task. Validation and feedback are governing activities to ensure we’re on the right track.

 

We create user interactions, from sketches to wireframes to development. Led by our agile project managers, our UX, UI, development, and testing teams build the product, ensuring shippable output with each sprint.

 

The moment of truth. The product is released but the process isn’t over. We observe and listen to users, learning from the way they use the product and finding points of improvement.

Our Offerings

What We Can Create in Your Digital Product

Get the full end-to-end process, tailor-made to your needs, or choose a specific activity…

Research & Audits

It’s not that we strongly believe in research (we do), but it’s the indisputable fact that research-guided design makes products work. And wonderfully so.

 

It’s the difference between loyalty and ruin.

 

Research precedes product design to provide insights into the business, users, and competitors; and research succeeds product launch to observe performance and inform future iterations.

Explore the full suite of our research capabilities

Branding

If it doesn’t start with strategy it will fail. Not merely a visual activity, branding defines the core identity of your product or business on many fronts: personality, tone of voice, look and feel; all of which need to be aligned with its actions.

 

Proceeding in a gestaltist manner, we create an embodiment of your brand that maximizes the power of its presence.

See how we delivered on our promise

UX Design

Part science, part art, all problem-solving! This is where we create the core experience and interactions you users will have with your product.

 

Our user experience designers are masters at distilling business needs, user needs, competitor research, market research, brand, and usability best practices into interactive mockups that will grow into a powerful product exceeding expectations.

See how we delivered on our promise

Visual & UI Design

“Design System” might seem like an oxymoron to the uninitiated. But visual design and user interface design must be born of an overarching system that governs the product’s look and feel.

 

We create a “language” with vocabulary and rules the manifests consistently across all aspects of your product, boldly delivering its message and function, and conforming to the brand.

See how we delivered on our promise

Frontend & Mobile Development

When they’re “just developers” they could be a bottleneck and a constraint. When they’re UX-aware creative technologists they become an enabling factor to unlock the true potential of your design.

 

Our engineers operate at world-class standards in software development, catering to the needs of developers who might come after us, and users whose experience will suffer with large load times and unsupported screen sizes.

User-Focused

  • Supporting more than 13 screen resolutions by default (360px – 1920px)
  • Cross-browser compatibility across all major browsers with approximately 99% worldwide usage coverage
  • Core Web Vital scores of: (LCP < 4s, FID < 100ms, CLS < 0.1)
  • Google Lighthouse Audit scores of: (Performance, Best Practices, Accessibility, SEO: A 85-100)

Developer-Focused

  • Detailed README file and getting started guide explaining project architecture
  • Opinionated world-standard source code documentation tools (i.e. JSDoc)
  • Language-agnostic API specification document using Open API Specifications (OAS 3.0) standards
  • Semantic, SEO-friendly, WCAG-friendly, and reusable components


What Else Can We Help You With?


Digital products are fast becoming the way we interact with life.
To survive you need to shift focus from designing features to designing life.